Here you will find all frequently asked questions. If your question is not listed, please contact us through our Support Chat.
Orders
All questions regarding your shopping experience on the store.
What is the status of my order?
To check your order status, simply log into your account and click Order History.
Can I order outside Canada?
No, we ship only within Canada.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 3-4 business days to arrive.
Do I need setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
I am a retailer. How can I order?
Retailers can contact us over directly over email:
info@topline-acc.com
Can I combine discounts or promo codes?
No, discounts cannot be combined. Promo articles are excluded from further discounts.
Which Gastrolux is right for me?
Please visit our Compare Page to see a full overview of the models and their features.
Other questions?
You can easily reach us via email info@topline-acc.com.